It is no coincidence that in the last 10 years, we have been hearing the word “Software” very often in businesses, along with words such as Finance and Contracting, Sales and Marketing, Human Resources, Business Calendar, Demand and Business Management.
Companies are organizations that start with a reciprocal relationship between the sale of services/products and the customers who buy the services or products. In the early stages, managing the relationship between the business and the customer, such as customer information, orders and support requests from customers, can be done by using a standard Excel spreadsheet or by keeping notes on notepad-like notepads. However, as your business grows, keeping simple records in this way makes your work very difficult and your relationship with your customers may become unmanageable. As a result, it becomes difficult to ensure sustainable customer satisfaction and you may observe that your business is not running efficiently. But don’t worry, with software technologies, it is possible to manage all your processes in an efficient, effective and more profitable way.
Process Management software does not actually contain a secret formula, for example, Sales and Marketing process management software simply allows you to view and access all critical customer information in a single interface. In the same interface in a single application, you can see customer contact information, provide follow-ups or reminders about the offer to the relevant customer via social media or e-mail, see the tasks you have assigned to your sales team and make performance measurements. Of course, depending on the structure of your business, you can use many process management software in other departments of your business to increase work efficiency.
TechLab CRM offers you the tools to manage all the processes of your business efficiently and effectively.
More Sales Opportunities
You can track your sales opportunities, project and tender follow-ups with all their processes from a single screen.
You can see and manage all the details about the opportunities, the transactions made, by whom, the issues discussed and the offers made together with the related documents.
User-Friendly and Fast Quotation Processes
You can easily add your products in stock with templates that you have specially prepared your offers, see past prices, and quickly send optional or alternative offers to your customers.
After Sales Process Monitoring
After sales, you can view customizable customer notes, review your customers' usage and support requests, and measure the level of customer satisfaction.
Customer-Document and Attribution
You can associate scanned copies of wet-signed documents, confidentiality agreements, tender documents with the relevant customer and perform document verification and control very easily when you need it.
Performance Criteria and Analysis
According to the performance criteria you define, you can instantly track the targeted and actual sales of your sales team by person, product and region. You can also examine the overall performance of your technical team or your company on the basis of date criteria and report the status of the targeted number of meetings, opportunities or offers.
Do You Need Help?
You can create a Technical Support Request by entering your personal information. In order to provide you with more effective support service, you can download Remote Support Software.
Important Features
More Efficient, Faster
More business, happier customers thanks to efficient and fast process management. TechLab CRM, developed with the latest software technologies, offers the most suitable CRM solution for companies of all sizes with its Finance, Contract, Sales and Marketing, Human Resources, Business Calendar, Demand and Work Management solutions.
Easy Access to Detailed Customer Information
You can easily identify detailed contact and social media information and active employees of your potential or active customers.
You can access, manage and report all kinds of data from a single platform, from manager and employee information about the customer you have selected, to the calendar events you have planned, from related documents to all offers and after-sales satisfaction or complaint records.
Catching the Mobile Age
Even if your sales or after-sales service departments are out of the office, they can record customer visits, meetings and meeting notes in detail through the mobile application.
In this way, you can easily browse the topics and details discussed with your customers in real time, and you can always feel the support of your corporate memory with you.